Return, Refund and Exchange Policies
There are no returns and no refunds. All hair items are final sale. Some hair accessories are exchangeable, such as straighteners, curling wands/irons and blow dryers.
Exchanges are not normally given, but if there is an instance where the product you have received is not what you ordered we will gladly accommodate within 5 days of when you received your merchandise.
Her Pink Lust Hair we strive to assure and maintain a a level of excellence that surpasses our clients expectations. Each of our products are put through our hair “obstacle course”. Meaning that is has been tested through many variations for quality purposes. We will never ship you anything that is satisfactory, we uphold our hair to a luxurious standard. Our sole concern is you! Due to the essence of our products.
Order and Payment Processing
Our business hours are Monday through Friday from 9:00 am to 6:00 pm Pacific. All orders received before 1:00 pm will be processed and shipped the same day. Orders placed over the weekend will be shipped the first business day unless it is a holiday, therefore orders will be shipped the following business day. Once shipped, orders arrive within the time frame selected on the order form.
Standard (approx. 3-5 business days)
Priority Mail (approx. 2-4 business days)
Next Day Air (approx. 1-2 business days)
International (approx. 6-10 business days)
Payments will be processed at the time you click “Check Out”.
Please note: We require additional verification for the difference in shipping and billing address.
We fulfill all orders systematically. In the order it was received. If any merchandise may become out of stock or completely unavailable in the time frame you have ordered it, from processing time to shipping, we will unhesitantly contact you. We will gladly accommodate you with a alternative substitution. If the alternatives offered is not what you want, you may cancel your purchase and the full amount rendered will be refunded to the amount charged to your credit card.
Prices, specifications, and availability of products are subject to change without notice.
You will be notified for any corrections and/or changes, for already placed orders.
California Online Privacy Protection Act Compliance
Due to the nature of your orders and personal information we are in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users are free to make any changes to their information anytime by logging into their account. Guest checkout purchasers do not have this option.